Craftsman Guarantee
Your Vertex Built® seat covers are backed at delivery, at install, and for as long as you own the truck.
CRAFTSMANSHIP — AT DELIVERY
Your set arrives free from defects in materials and workmanship. If the texture, stitching, or overall craftsmanship isn't right, let us know before installation. Send us pictures. We'll make it right.
GUARANTEED TO FIT — AT INSTALL
Your seat covers are guaranteed to fit right and function right. If they don't? Send us pictures. We'll fix or replace it, shipping included. This guarantee covers the specific year, make, model, cab, trim and seat configuration, in the material and color, selected at checkout or confirmed by us in writing from your pictures.
LIMITED LIFETIME WARRANTY — FOR AS LONG AS YOU OWN THE TRUCK
If the seams, binding, stitching, buckles, or straps of your covers fail — we repair or replace the part at no cost to you, shipping included.
This is a lifetime commitment to the truck-owners who ride with us. If something fails, we'll take care of it. Send us photos so we can review it.
WHO IT'S FOR
This warranty applies to the original purchaser, the original product, and the original truck the covers were built for.
WHAT'S NOT COVERED
Normal wear — seat covers are working gear, and wear from use isn't a defect. And we can't cover damage caused by:
- Cuts, burns, chemical spills, or sharp tools
- Pets or chewing
- Accidents, abuse, modification, or improper installation
- Intentional damage
Labor to remove or install the covers isn't covered either. But, still, if it's fixable — we'll help. If it's covered, it's on us. If it isn't, we quote the replacement cost per part.
HOW TO MAKE A CLAIM
See a problem? Email support@vertexbuilt.com with your order number and photos so we can verify it and reply with what happens next.
HELP BEYOND WARRANTY
We've got your order on file. If you need a single part — we can rebuild it.
Material colors, textures, grains, and styling may vary over time.
Warranty terms. Repair or replacement, at our option, is your exclusive remedy under this warranty; if the original material or color is no longer available, we replace it with the closest current equivalent. Any implied warranties, including merchantability and fitness for a particular purpose, last only as long as this warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. We are not liable for incidental or consequential damages, and our liability is limited to the original purchase price of the affected products. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. This is the only express warranty offered by Vertex Offroad, LLC (Vertex Built®). No third party is authorized to modify it.