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VERTEX Lifetime Warranty

When you choose VERTEX BUILT we go the extra miles to correctly engineer ultra-durable seat covers using premium raw materials so you can install them and drive on confidently. We build products that are designed to serve you well for as long as you own them.

Because we know and trust the materials and craftsmanship that go into creating premium seat covers for your truck or Jeep we are 100% confident in offering you a lifetime warranty. Our products are proudly designed and manufactured in the Rocky Mountains - Logan, Utah - USA. 

The Strongest Warranty In the Business

VERTEX BUILT guarantees to the original purchaser of VERTEX BUILT seat covers that they will be free of defects in material and workmanship for the lifetime of the product.

What VERTEX Will Cover Under Warranty

If your VERTEX BUILT products ever fail due to a manufacturing or material defect then we will repair or replace it. Evaluations for warranty coverage will be handled on a case by case basis, and provided at our sole discretion.

For example(s): In the unlikely case that you find a flaw when you open the box or your seat covers do not fit properly or your crew manages to break the stitching open three years down the road - then you don't have to stress - you're covered. Just contact us so we can repair or replace the item in question.

Who Is Covered

This warranty applies only to the original purchaser, the original product and the original vehicle the products are purchased for. It is not transferable and does require proof of purchase. If you are the second owner of VERTEX BUILT seat covers we can help you under our repair program.

What Our Warranty Does Not Cover

We've spent countless hours sourcing high-quality materials and raw goods that are proven and long lasting. And we take pride in knowing that you will be satisfied with the quality of your products. VERTEX BUILT products do excel in every comparison - but they are not quite indestructible.

This warranty does not cover damage caused by misuse, improper installation, alterations, modification, abuse, severe abrasive conditions, improper washing, chemical spills, vehicle accidents, negligence, pets, bears, fire or any other natural or unnatural disaster.

This warranty does not cover damage caused by normal everyday wear and tear or the eventual and normal breakdown of colors and materials over years of use. Dye-lots and material colors may vary over time.

YEAR-ROUND REPAIR AVAILABLE TOO

If you are actually able to wear out your seat cover products or you get a snag, rip or burn and you need to have a repair made we will be happy to arrange reasonably priced repairs.

Purchase Replacement Parts AS Needed

Whether your dog chews it up or you lost it and just want a new one. As long as you placed your original order with VERTEX we are able to take orders for as little as one part, as needed.

How To Get Service

For warranty evaluation or repair service please contact VERTEX by email at support@vertexbuilt.com or by phone at 1-435-774-9300 during normal business hours, Monday - Friday from 9am to 5pm MST.

How To Trade-In Other Brands of Seat Covers To Get VERTEX

In the unfortunate circumstance that you are stuck with another brand of seat covers that you bought from a different company - we can help.

Please reach out to learn if your seat covers will qualify for our trade-in program. After determining if your current seat covers qualify we may offer you partial VERTEX store credit and help you replace them with the best custom-built seat covers available! ***Only applies to 2008+ and newer pickup trucks.

Common Warranty & Repair Questions

WHAT DOES IT MEAN WHEN YOU SAY FITS CORRECTLY?
IS NORMAL WEAR AND TEAR COVERED?
WHAT'S AN EXAMPLE OF A DEFECT THAT WOULD BE COVERED?
WHAT IF I MESSED IT UP AND JUST WANT IT FIXED? CAN YOU DO THAT?
IF I HAVE A WARRANTY ISSUE, DO I NEED TO SEND THE ORIGINAL BACK?
WHY DO I HAVE TO CLEAN THE ITEM BEFORE RETURNING IT?
HOW LONG DOES IT TAKE TO PROCESS WARRANTY CLAIMS?

No Other Express Warranty Applies

This warranty is the sole and exclusive warranty. No employee, agent, dealer, or other person is authorized to alter this warranty or make any other warranty on behalf of VERTEX BUILT. Also, VERTEX BUILT shall not be responsible for any incidental or consequential damages.

VERTEX’s liability is limited to the purchase price of the product. VERTEX is not responsible for any other damage.

Some countries, districts, or states do not allow the limitation or exclusion of relief, incidental, consequential, special, or indirect damages, or the limitation of liability to special amounts, so the above limitations or exclusions may not apply to you.